Internal Error 2739 Error in Windows (32-bit / 64-bit) When Install Adobe CS3 / Reflector Related Programs

»»»Internal Error 2739 Error in Windows (32-bit / 64-bit) When Install Adobe CS3 / Reflector Related Programs

When trying to install some application software in x32 or x64 editions of Windows system, you may encounter the following error message when trying to install the program by double clicking on Setup.exe installer. The programs affected include Adobe Photoshop CS3, Adobe Fireworks CS3, Adobe Flash CS3, Adobe DreamWeaver CS3, Adobe Creative Suite 3 Web/Production Premium, other Adobe Creative Suite 3 products, older Adobe CS2 software, and other software such as .NET and VB Reflector!, regardless of whether the software is trial or licensed product.

Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance. Internal Error 2739.

The problem is applicable for both 32-bit or 64-bit version of Windows, normally Windows Vista or Windows 7. The solution for Internal Error 2739 problem is to re-register the JScript.dll (or optionally VBScript.dll) module in Windows, as suggested in Adobe Forums (link dead). To do so:

  1. Run an elevated command prompt as Administrator.
  2. For Windows 32-bit user, ensure that the command prompt is at C:\Windows\System32\ folder. For Windows 64-bit, issue the following command to change to 64-bit folder in order to use the correct DLL files:
    cd ..\SysWow64
  3. Type the following command and hit Enter:
    regsvr32 jscript.dll

    and optionally (if problem persists),

    regsvr32 vbscript.dll
  4. Run the Adobe installer and other setup program again.

By | 2017-03-30T09:22:28+00:00 March 30th, 2017|Categories: Windows|Tags: |84 Comments

About the Author:

LK is a technology writer for Tech Journey with background of system and network administrator. He has be documenting his experiences in digital and technology world for over 15 years.Connect with LK through Tech Journey on Facebook, Twitter or Google+.
  • Kay

    yes i get this stupid eror
    soo i gave up on using it on vista
    il give it another shot
    thx for this

  • Craig

    Thanks. You saved me a phone call to support.

  • Lulzer

    You and this site ROCK!
    Thanks, worked like a charm
    I also got the 0×80004005 while trying to do this, but another tutorial of ours helped out too, Thanks a bunch!

  • Kjella

    Thanks!!!! ALOT!

    I've been struggling with this for quite a time, uninstalled all that I could think of. And it was as simple as that πŸ™‚

  • Wow! I've searched for this for a long time.
    Thank you πŸ™‚

  • fahooood

    thanks but i can not do anything with this file:regsvr32

    i can not rename it or delete it or any thing else expect copy

  • Cathy

    Thank you, thank you, thank you!

  • Markus

    Thanks a lot, it worked perfectly. Glad there are sites like this around

  • max

    Thank you so much, i can now use my stuff!

  • ik try to install CS3 i did wath you sais but i get 0x800004005 errer, how do i fix this,

  • Maximus

    Thanks plenty! I was struggling for a while with this.

  • it works! thanks a lot πŸ˜€

  • slickboy


    This trick did not solve my problem fully. I can run the installer but after the initialization it's exit without a word and doing nothing. What could be the problem? Please HELP!!! Thx.

  • edios

    thx alot~!=D

  • i register that dll´s but error still exist … on Vista x64 ultimate

  • Worked on Vista. Thanks!!!

  • Niceboy

    THX to you, that was easy!

  • Thanks a lot
    Worked like a magic.

  • richy

    worked a treat boss!!

  • Rafael Almeida

    Worked like a charm. Thanks a lot!

  • David G

    Still not working on my Vista Home Premium.

    I recently did a Factory Restore on my PC due to "normal" Vista crap. After the factory restore I did all of the normal Windows Updates and then tried to install Adobe CS3 Web Premium.

    I have done the jscript.dll and vbscript.dll thing… still nothing. I get the following error as soon as I run setup.exe:

    Setup Error
    Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.

    Fatal error during installation.

  • Kyle

    YES! Thank you so much this fixed my problem!

  • mynotebook

    Instructions from God how to install adobe on windows vista.

    I was having trouble installing adobe on windows vista and after reading and trying endless instructions nothing worked…

    Then it hit me….

    Jesus said: Ask and it will be given to you; seek and you will find; knock and the door will be opened to you. For everyone who asks receives; he who seeks finds; and to him who knocks, the door will be opened." —Matthew 7:7–8

    I prayed to the Lord to forgive my sins and to give me wisdom and He answered my prayer.
    Glory to the Lord for being so loving, forgiving and giving us what we seek even when we dont deserve it.

    I hope that the following instructions will help you with your work as God helped me.

    Step 00. Backup your important files and documents because the installation of vista will delete all

    Step 01. Install Dell Media Direct CD wich will create a partition for media files ( I have Dell Pc)

    Step 02. Install windows vista choosing to create fresh installation. when prompted delete the previows windows partition then create a new one and do not forget: chose the option to format it.

    Step 03. Install all necessary drivers, anti-virus, firewall and update your windows.

    Step 04. Turn Off UAC ( user account control ) by going on control panel – click user accounts –

    Step 05. Restart your PC on safe mode by pressin F8 when it is starting up.

    Step 06. Insert your adobe CD and copy all the files in your favorite folder on your Pc

    Step 07. Restart your PC normally – open the folder where you saved adobe – right click on setup.exe and chose option "run as administrator". You will now be able to use adobe on vista

    Praise the Lord for guiding us when it seems impossible. We struggle because we dont ask and when we ask we doubt. Believe and you will receive the blessings of God. We try to solve things ourselves and we dont ask The Almighty that created everything that has ever been created. God knows it all and He is willing to give us wisdom without finding fault. We just have to come near him by prayer and with repentful heart and He hears us and helps us no matter what.

    If you need more info contact me at:

    God Bless

  • m.

    Thanks for the info! Worked perfectly.

  • abdul


  • SAJ

    thanks a ton man.. realy helped.. was getting frustrated.. πŸ™‚

  • Ritch

    Worked a treat. Thanks so much really helped.

  • Tnk u!!! Works excellent.

  • Dave

    When i type

    cd ..SysWow64

    I get the message underneath saying
    The system cannot find the path specified.

    Any tips?

  • Tracy

    Thank you so much! It worked. I love "Googling" for help to troubleshoot my problems.

  • yatkha

    Thanks man.. it really helps me out.

  • ege


  • First site I clicked on and the fix worked like a charm.


  • Sahil Thorpe

    Thanx a lot pal! i really appreciate your effort!!!! many thanx again!

  • Happy

    Million THANK YOU

  • Thanks a lot man, couldn't figure it out.

  • nayin

    im havn a problem d system is asking for imagxpr5.dll and wangcmn.dll i hav already put it in system32 but when i try 2 register it wit regsvr32 wangcmn.dll it gives an error for wangcmn it says it has been loaded but cannot b registered now its even saying it cant find it in the Cd im usin 2 install d software i copie it 2 C: its sayn d same thing for imagxpr5.dll its sayn it cannt register d module im lost wat im i doin wrong

  • MosGrand

    You came up as the top link for this in and it was the right link too. Solved my problem…and thanks for the follow-up post for Vista.

  • roxzen

    This really works like a charm! Thanks a lot!

  • Bruno

    vlw mano

  • Kondio

    Thank you very much for this.

  • rajah

    Thnx a LOT….it works GR8

  • Angel

    You saved my job πŸ™‚ I tried everything!!! Thanx a ton

  • Mandy

    omg….I think i love you……Thanks a mil!!

  • Works great! I had the same problem when I was trying to install the Tryout from Adobe for Dreamweaver CS3.


  • Russell


  • Ldr

    Works like a charm, thanks a lot!

  • FP

    thanks so much for posting this – a great help!

  • brittany

    bless your soul. Thank you.

  • works great! windows vista, adobe photoshop cs3 extended

  • psv

    great! genius! nice you! ok

  • Phil


    My vista would just pop open the Adobe Setup window, and then close it, with nothing happening.

    regsvr32 jscript.dll

    Does the trick!

    Thanks again πŸ™‚

  • Gabby

    im still having trouble with the setup. After i click on the setup it just looks like its loading and then it disappears as nothing. I have already tried regsvr32 jscript.dll. Please help!!!

  • sibabrat

    thnx a ton…u r a genius!!!

  • Umar

    Thanks, great work, please keep it up

  • don

    I did both the js and vb comands and it still won't install. Same error.

  • Luiz Henrique

    I followed the whole tutorial, it works, but it has a small problem …. see the window of Initializing Adobe Creative Suite 3 Design Premium and closes, but then not doing anything.

    Help me please

    Thank you!

  • catera

    make sure you run your Cmd prompt, cs3 clean and setup as admin in 64 bit vista.
    gawd this thing is tempramental

  • Cooldood

    Thanks it did work like charm


    Please i need your help i do all that.. but i need to do this re-reg many times a day…..
    is there some way to definitelly register this two dll's?? jscript.dll and vbscript.dll????
    please i'm going crazy with this…
    tkx in advance and hugs from Brazil

  • I have a 64 bit system but when i oped the command prompt i see C:/Windows/system32> so does this mean i have a 32 bit system?

    I tried both js and vb scripts neither one worked. if you have any suggestions please help me out πŸ˜€

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  • Thanks dude.. this really helped me.. worked like a charm..

  • Thanks.

  • E

    THANK YOU!!! You have seriously saved my sanity!

  • Krystian

    God bless authors;)

  • Glad Person


  • Awesome…thanks a bunch!

  • Hey, found out a better way cuz for some reaosn mines wouldn't work with that regsvr32 part(both of them). So I just ran as administrator to see if that would work and it worked, you should up date this incase that doesnt work for people

  • jwickst

    Worked perfectly! Thanks so much!

  • Rohan

    Nice! Thank you for your hint!

  • Jay M

    Wow Thanks , It Worked. Was So Easy To Do With Ur Advise Guys, 3 Steps and I was Rolling.
    Thanks Again.

  • Thanks it worked πŸ˜€

  • bhathi


  • ZdenΔ›k


    Great! in windows 7 – OK

  • Khlifford

    Great! Thanks for the help… It works to my Windows 7 64-bit

  • Irfan

    Well, I have reached summary, but when I click Install, nothing happened :, oh please help me, I'm really need it ! Reply it please, please, please !

  • Dj Xploited

    rhnxxxxxxxxxxxxxxxxx guys for the information

    U RCOK !!

  • Dj Xploited


    thnx for the information

  • Komi

    Thanks a lot πŸ˜‰

  • Howard

    Thanks so much for this tip. Worked like a charm.

    The b-stards at Adobe refused to help.

  • Nina

    big thanks to you! whew.. glad i found this πŸ™‚

  • Djiiz

    regsvr32 jscript.dll & still doesn't work
    regsvr32 vbscript.dll solve the pbl !!

    THX !!! help a lot !

  • Marcelo

    Thanks ThanksThanksThanksThanksThanks