Office 2016 Preview Applications Crash and Close Despite Repair

»»»Office 2016 Preview Applications Crash and Close Despite Repair
After installing Office 2016 Preview, if you attempt to launch and run any Office 2016 apps such as Word 2016, Excel 2016, PowerPoint 2016, OneNote 2016, Outlook 2016, Publisher 2016, Visio 2016, Project 2016, Access 2016 and etc., the following error will occur, and the desktop application will crash and shutdown automatically.

We’re sorry, but Office Preview has run into an error that is preventing it from working correctly. Office Preview will need to be closed as a result.

Would you like us to repair now?

Office 2016 Crash

There are three choices available, namely Repair, Help and Close. All options, including repair which supposed to fix the issue but never did, will still cause the Office 2016 application to close automatically.


The issue happened because Office 2016 Preview does not support side-by-side installs in any combination. In other words, no two Office suites and products should be installed concurrently. For example, if you have Office 2013 installed through standalone executable, DVD or ISO image, you cannot install Office 2016 Preview. Or you installed 32-bit (x86) version of Office 2013 through Office 365 Click-to-Run, but you chose to install 64-bit (x64) version of Office 2016 Preview.


To fix the issue, you’ll need to full uninstall all Office 2013 applications before trying to install Office 2016 Preview. Here’s the step to properly install Office 2016 Preview in a system that has existing installation of Office 2013:

  1. Uninstall Office 2016 Preview.

    You can do so via Programs and Features in Control Panel, or by running the OfficePreview.exe and select Uninstall Office (for Office 2016 Preview for Home) and by going to the Uninstall folder and run the Uninstall.bat file (for Office 2016 Preview for Business).

  2. Uninstall Office 2013, if any, via Programs and Features in Control Panel.
  3. Uninstall any other Office 2013 products, such as Visio 2013 and Project 2013, via Programs and Features in Control Panel.
  4. Install Office 2016 Preview again.

If you’re installing Office 2013 through Click-to-Run process (most Office 365 installation uses Click-to-Run), you can also choose to full upgrade to Office 2016 Preview of same architecture. However, if you’re facing same error after upgrading, you’ll need to perform the steps above to resolve the issue.

By | 2016-12-09T08:39:09+00:00 December 9th, 2016|Categories: Office|Tags: |15 Comments

About the Author:

LK is a technology writer for Tech Journey with background of system and network administrator. He has be documenting his experiences in digital and technology world for over 15 years.Connect with LK through Tech Journey on Facebook, Twitter or Google+.
  • Yusuf

    tried this but error continues. please help

    • spupuz

      seems that problems is that an office 365 enabled account is needed

      • Sameer Prakash

        Pl can you elaborate. I have an office365 account but still get this error – i can see my name as logged in at the top right as well.

  • David Gerding

    Nice of you to post this… I have the exact same error. I tried your fix with no luck. I also found what appear to be more aggressive uninstall algorithms in the Uninstall folder under “Troubleshooting”. Tried those, too. Still no luck. Had to go back to regular Office. If anyone discovers a fix, please share.

    • LK

      If you continue to face the issue, you probably need to reinstall Windows.

      • spupuz

        O_o reinstall windows?

        • TAZ

          If that doesn’t work, re-flash your firmware and repartition your hard drives, THEN reinstall Windows.

          • Dan Mocrei

            or buy a new computer. It’ a joke, of course.(for Taz)

          • Bruce

            That’s what I did, bought an entirely new computer (with 16 Gb RAM). Visio 2016 Pro keeps quitting on startup. Maybe a problem with Win 10 and Visio Pro 2016. Yes, I did uninstall Norton Security as well. Tried every fix in the book, including a command line >sfc /scannow (I went through 11 Microsoft support people on this, no solution). One promised she would definitely stay with me on the problem and expressed outrage and horror at the other 10 support people (none of who I could understand – thick accents of various kinds). “I’ll just transfer you over to the Commercial Support section”. “Noooo! Please no….!”, saith I. Too late. I got transferred. But, the transfer didn’t work and the phone hung up instead.

            By that point my brain was completely dead. I flopped down on my mattress and fell fast asleep, completely done in.

            Still getting the error: “Visio has stopped working.” Both me and Visio have stopped working.

            Life in the fast lane.

  • mt_xing

    Tried this, but when I open any apps, it tells me I have an unlicensed product (despite it showing me logged in under my account, which has an active Office 365 subscription), followed by the same error and more crashing. Anyone have any ideas?

  • Peter Thibault

    I’m having a similar issue. I have Office 365 home and Visio 2013 Pro through work (HUP) When I installed Office 365 preview (2016) Visio was uninstalled with my other 2013 versions applications. I installed the technical preview of Visio 2016 and it will not launch.

  • Lionel B Dyck

    I am having this issue and it is with the released Office 2016 for Business. It happens repeated with Outlook, Excel, and occasionally in Word. I completely uninstall all previous versions of Office, and used the Microsoft uninstall tool that did a deep cleanup (several times) and still have this issue.

  • Lynn Bicht

    Renaming the C:WindowsSystem32sppstore2.0tokens.dat file (to tokens.dat.old, for example) solved the 0x80041015 error for me

    • Cristina

      You, Sir, deserve a Like. Thank you, it worked for me as well.